Information We Collect

At Rrevenko, we collect information that helps us provide better floral arrangement services to our clients. This includes details you share when placing orders, contacting us for consultations, or subscribing to our seasonal flower updates.

• Personal Information: Your name, email address, phone number, and delivery addresses when you place orders
• Order Details: Flower preferences, special occasion information, delivery instructions, and payment information
• Communication Records: Messages you send through our contact forms, consultation notes, and feedback
• Website Usage: Pages visited, time spent browsing our arrangements, and technical information about your device

We never collect more information than necessary to fulfill your floral orders and provide excellent customer service. Payment processing is handled securely through encrypted channels.

How We Use Your Information

Your information helps us create beautiful arrangements and deliver them exactly as you envision. We also use it to improve our services based on what our customers love most about our work.

• Processing and fulfilling your flower orders accurately
• Coordinating delivery times and locations throughout Naxçıvan
• Sending care instructions for your specific arrangements
• Notifying you about seasonal flower availability
• Improving our arrangement techniques based on customer feedback
• Resolving any issues with orders or deliveries promptly

Information Sharing and Disclosure

We don't sell or rent your personal information to third parties. The only times we share your information are when it's absolutely necessary to complete your order or when required by Azerbaijan law.

We may share information with:

• Delivery Partners: Name and address information for flower delivery purposes only
• Payment Processors: Financial information through secure, encrypted connections
• Legal Authorities: When required by Azerbaijan legal processes or to protect our business interests
• Flower Suppliers: Order specifications to ensure we source the exact flowers you've requested

Any third-party sharing is limited to what's necessary for service delivery and bound by confidentiality agreements. We maintain strict control over how your information is handled by our partners.

Data Security and Protection

We take protecting your information seriously. Our systems use industry-standard security measures appropriate for a specialized floral business operating in Azerbaijan.

• Encrypted storage of customer information and order histories
• Secure payment processing that meets international standards
• Regular security updates and system monitoring
• Limited access to customer data on a need-to-know basis
• Regular backups stored in secure, encrypted formats

While we maintain strong security practices, no system is completely immune to risks. We continually update our security measures and will notify you promptly if any security incident affects your information.

Your Privacy Rights

You have several rights regarding your personal information under Azerbaijan data protection laws. We want you to feel confident about how your information is handled.

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct any inaccurate information
• Deletion: Request removal of your information (subject to legal retention requirements)
• Portability: Receive your data in a standard format for transfer to another service
• Objection: Opt out of certain uses of your information, like marketing communications

To exercise these rights, contact us using the information provided below. We may ask for verification of your identity to protect your privacy.

Data Retention and Deletion

We keep your information only as long as needed to provide services or as required by Azerbaijan business regulations. Different types of information have different retention periods.

• Order Information: Retained for 7 years to comply with Azerbaijan business record requirements
• Marketing Communications: Until you unsubscribe or request deletion
• Website Usage Data: Automatically deleted after 24 months
• Customer Service Records: Kept for 3 years to maintain service quality

When information reaches the end of its retention period, we securely delete it from our systems. Some information may be retained longer if required by law or for legitimate business interests.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Most of these are essential for the website to function properly.

• Essential Cookies: Required for the website to function and process your orders
• Analytics Cookies: Help us understand which arrangements are most popular
• Preference Cookies: Remember your language and regional settings

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We don't use tracking cookies for advertising purposes.

International Data Transfers

Your information is primarily stored and processed within Azerbaijan. When we need to transfer data internationally – such as for payment processing or technical support – we ensure appropriate safeguards are in place.

Any international transfers comply with Azerbaijan data protection laws and include contractual protections to maintain the security and privacy of your information.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or by posting a notice on our website.

The most current version will always be available on our website with the effective date clearly marked. We encourage you to review this policy periodically to stay informed about how we protect your information.